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All products we sell are sold, “AS-IS”, with no warranties expressed nor implied and cannot be returned or exchanged unless the item received by the customer is DOA (Dead on Arrival). Customers must notify us within 24 hours of receiving their defective product in order to start a return process. (receiving of product will be based on your tracking number and the time and day that shows your package was delivered to you) DOA items only apply to electrical devices such as an Itaste, eRoll, Evic or Ego’s. Online purchases cannot be returned to our store front location and must go through our RMA process which is listed below. Should a customer return an item without notifying us first, we will refuse the package upon its delivery for the safety of our staff. For sanitary reasons, and the overall safety of our customers, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wire, mechanical mods, rebuildable devices and atomizers and parts for rebuildables and/or atomizers. Therefore, our Return Policy EXCLUDES any products of this kind.
Unfortunately, we are unable to offer any kind of replacement or compensation for bottled liquids as taste differ for each individual and how the flavor reflects on their palette.
Some products will have minor flaws and is expected during manufacturing. Small nicks or polishing scratches are common on many of the products other companies sell as well as the ones we sell. The only time we can accept a return or exchange an item is if it is defective (meaning non functioning) or damaged from shipping (meaning parts bent or crushed due to handling upon delivery).
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
Replacement item(s) will be sent back to the customer once the DOA item(s) have been returned to us, inspected and found to be DOA, however, they must be for the same item and the same finish if available. If an RMA product is found to be in perfect working condition, the original item will be returned back to the customer at the customers expense.
Please follow the instructions carefully: